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Refund and Returns Policy
We at miskalghazaluae.com are committed to providing high-quality products and excellent customer service. However, if you are not fully satisfied with your purchase, we offer a refund and returns policy to ensure your satisfaction. Please review the following terms and conditions:
Refund Policy
- You may request a refund within 2 days from the date of receive.
- The perfume must be in its original, unopened, and unused condition to be eligible for a refund.
- All accompanying accessories, packaging, and promotional items must be returned along with the perfume.
- A refund will be issued to the original payment method once we receive and inspect the returned product.
- Please note that shipping fees and any applicable restocking fees may be deducted from the refunded amount.
Returns Policy
- You may request a return within 2 days from the date of receive.
- The perfume must be in its original, unopened, and unused condition to be eligible for a return.
- All accompanying accessories, packaging, and promotional items must be returned along with the perfume.
- Return shipping costs are the responsibility of the customer, unless the product is damaged or incorrect.
- Once we receive and inspect the returned product, we will process the return and issue a refund or provide a replacement, depending on your preference and product availability.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in our Returns Policy and place a new order for the desired item.
Exceptions
The following items are not eligible for return or refund:
- Black Deer Musk / White Musk / Wipes.
- products that have been opened or used.
- Products that have been personalized, engraved, or custom-made.
Contact Us
If you have any questions or concerns about our refund and returns policy, please contact our customer support team via email at info@miskalghazaluae.com or by calling +971509409422. We are here to assist you.