Refund and Returns Policy

Refund and Returns Policy

We at miskalghazaluae.com are committed to providing high-quality products and excellent customer service. However, if you are not fully satisfied with your purchase, we offer a refund and returns policy to ensure your satisfaction. Please review the following terms and conditions:

Refund Policy

  • You may request a refund within 2 days from the date of receive.
  • The perfume must be in its original, unopened, and unused condition to be eligible for a refund.
  • All accompanying accessories, packaging, and promotional items must be returned along with the perfume.
  • A refund will be issued to the original payment method once we receive and inspect the returned product.
  • Please note that shipping fees and any applicable restocking fees may be deducted from the refunded amount.

Returns Policy

  • You may request a return within 2 days from the date of receive.
  • The perfume must be in its original, unopened, and unused condition to be eligible for a return.
  • All accompanying accessories, packaging, and promotional items must be returned along with the perfume.
  • Return shipping costs are the responsibility of the customer, unless the product is damaged or incorrect.
  • Once we receive and inspect the returned product, we will process the return and issue a refund or provide a replacement, depending on your preference and product availability.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in our Returns Policy and place a new order for the desired item.

Exceptions

The following items are not eligible for return or refund:

  • Black Deer Musk / White Musk / Wipes.
  • products that have been opened or used.
  • Products that have been personalized, engraved, or custom-made.

Contact Us

If you have any questions or concerns about our refund and returns policy, please contact our customer support team via email at info@miskalghazaluae.com or by calling +971509409422. We are here to assist you.

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